Guest Services Supervisor — Lead Guest Experience (Evenings)

Indiana; Indianapolis (IN); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Medical plan options

Wellness rewards program

Health savings account

Pension plan options

Job summary

Indiana State Park Inns is seeking a Front Office Supervisor to manage guest services at Fort Harrison Inn in Lawrence, IN. You will maintain knowledge of hotel operations, supervise front desk staff, and ensure exceptional guest experiences.

Responsibilities include scheduling, monitoring cashiering, enforcing standards, and coordinating with Housekeeping. Requires high school diploma and 2+ years in front desk leadership.

Qualifications

• High school diploma or equivalent required.
• Previous experience in guest services.
• Two years experience as a Front Office Supervisor or related position.
• Ability to communicate with guests, management and co-workers.
• Ability to enforce hotel standards, policies, and procedures with Front Desk staff.

Responsibilities

• Maintain knowledge of hotel features, room types, rates, and promotions.
• Prepare and submit monthly staff schedules and monitor attendance.
• Ensure cashiering procedures meet policies and standards.
• Supervise staff, provide feedback, and counsel when needed.
• Promote a cooperative climate and maximize productivity and morale.
• Monitor check-in/check-out process and assist guests as needed.
• Ensure security and confidentiality of guest and hotel information.

Skills

Guest services

Front office supervision

Communication

Education

High school diploma or equivalent

Some college education preferred

Job description

Indiana State Park Inns is seeking a Front Office Supervisor to manage guest services at Fort Harrison Inn in Lawrence, IN. You will maintain knowledge of hotel operations, supervise front desk staff, and ensure exceptional guest experiences.

Responsibilities include scheduling, monitoring cashiering, enforcing standards, and coordinating with Housekeeping. Requires high school diploma and 2+ years in front desk leadership.