Guest Services Supervisor

Hyatt Indy; Indianapolis (IN); Vor Ort; USD 42.000 - 54.000; Vollzeit

Zusammenfassung

Hyatt Indy in downtown Indianapolis is seeking a Guest Services Supervisor to oversee front desk operations, supervise Guest Service Agents, ensure a smooth check-in and check-out process, and maintain exceptional guest service standards in a vibrant hotel setting.

The role requires 1–2 years of front desk or supervisory experience, familiarity with hotel systems (OnQ, Opera), strong leadership and communication skills, and the ability to multitask and stay professional under pressure, including

Qualifikationen

• High school diploma or equivalent required.
• 1–2 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera) a plus.
• Prior supervisory or team lead experience preferred.
• Proficient in Microsoft Office (Outlook, Word, Excel).

Aufgaben

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.

Kenntnisse

Leadership

Communication

Guest service

Problem-solving

Multitasking

Microsoft Office

Ausbildung

High school diploma

Tools

OnQ PMS

Opera PMS

Microsoft Office

Jobbeschreibung

186 rooms | 4,500 sq. ft. meeting/event spaceAmenities: 24-hour fitness center, indoor pool, restaurant and bar with outdoor lounge, complimentary hot breakfast daily.Located in downtown Indianapolis, this property attracts both business and leisure demand-offering strong career growth in a thriving Midwestern market. With a residential-style feel in an urban setting, it’s ideal for leaders who value both guest comfort and brand-driven operations.The Guest Services Supervisor assists with overseeing front desk operations, ensuring a smooth check-in and check-out process, and maintaining exceptional guest service standards. This role provides support and guidance to front desk staff, promotes teamwork, and ensures a positive guest experience throughout their stay.JOB DESCRIPTIONJob Title: Guest Services SupervisorDepartment: Front OfficeSupervision Exercised: Guest Services AgentSupervision Received: Assistant Guest Services Manager / Director of RoomsMINIMUM REQUIREMENTSEducationHigh school diploma or equivalent required.Experience1–2 years of hotel front desk or supervisory experience preferred.Knowledge of hotel systems (OnQ, Opera, or similar) a plus.Prior supervisory or team lead experience preferred.Skills and KnowledgeStrong leadership and communication skills.Excellent guest service and problem-solving abilities.Ability to multitask and remain professional under pressure.Proficient in Microsoft Office (Outlook, Word, Excel).Knowledge of cash handling and front desk procedures.Flexibility to work various shifts, including weekends and holidays.JOB DUTIESSupervise and assist Guest Service Agents with daily front desk operations.Greet guests warmly and ensure a smooth check-in and check-out process.Handle guest concerns promptly and professionally to ensure satisfaction.Support training and development of front desk staff.Monitor accuracy of cash handling, billing, and shift reports.Coordinate with Housekeeping and Maintenance to ensure room readiness.Maintain a clean, welcoming, and organized front desk and lobby area.Enforce company policies, safety, and brand standards.Perform additional duties as assigned by management.HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.