Guest Services Supervisor: Park Front Desk Lead

Indiana; Indianapolis (IN); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Medical options

Wellness rewards

HSA

Pension plans

Paid leave

Education reimbursement

Employee assistance

Job summary

State of Indiana’s Indiana State Park Inns seeks a Front Desk Supervisor to oversee guest services at Fort Harrison Inn in Lawrence, IN. You will manage schedules, supervise staff, ensure check-in/out efficiency, and uphold hotel standards.

The role offers competitive benefits and leaves with extensive state programs to support employees and families, reflecting Indiana’s commitment to service and hospitality.

Qualifications

• High school graduate or equivalent required.
• Experience in guest services.
• Two years experience as Front Office Supervisor or related position.
• Ability to satisfactorily communicate with guests, management and co-workers.
• Ability to enforce hotel's standards, policies, and procedures with Front Desk staff.
• Ability to prioritize and organize work assignments; delegate work.
• Ability to direct the performance of staff and follow up with corrections where needed.
• Ability to be a clear thinker, analyze and resolve problems exercise good judgment.
• Ability to input and access information into the system.
• Ability to remain calm and courteous when consulting with demanding situations.
• Ability to perform job functions to standards under pressure of multiple arrivals and departures.
• Ability to ensure security and confidentiality of guest and hotel information.

Responsibilities

• Maintain complete knowledge of all hotel features/services, hours of operation, room types, layout, decor and rates.
• Prepare, maintain, and submit monthly schedules for guest services staff; ensure staff report to work as scheduled.
• Monitor cashiering procedures for compliance with Accounting policies and standards.
• Assign work duties to staff and communicate changes; identify situations that could compromise standards.
• Conduct pre-shift meetings with staff and review day’s information.
• Provide feedback to staff on performance; handle disciplinary problems per hotel standards.
• Foster a cooperative working climate, maximize productivity and morale.
• Check Front Desk and storage areas for supplies and cleanliness.
• Monitor check-in/check-out process and assist to ensure expedient guest service.
• Assist staff with their duties to ensure optimum guest service.
• Anticipate guests’ needs and respond promptly; acknowledge all guests.
• Promote positive guest relations at all times.
• Adhere to hotel requirements for guest and employee safety and in emergencies.
• Ensure security and confidentiality of guest and hotel information.
• Anticipate overbooking and arrange alternative accommodations; walk guests as needed.
• Coordinate blocking of rooms with Executive Housekeeper during low occupancy.
• Work with Housekeeping to ensure room status accuracy and readiness for check-in.
• Review out-of-order rooms daily and estimate return dates.
• Print special requests report and coordinate with Sales for upcoming groups.
• Respond to all issues promptly.

Skills

Guest services

Communication skills

Customer service

Team supervision

Education

High school diploma or equivalent

Some college preferred

Job description

State of Indiana’s Indiana State Park Inns seeks a Front Desk Supervisor to oversee guest services at Fort Harrison Inn in Lawrence, IN. You will manage schedules, supervise staff, ensure check-in/out efficiency, and uphold hotel standards.

The role offers competitive benefits and leaves with extensive state programs to support employees and families, reflecting Indiana’s commitment to service and hospitality.