Guest Services Supervisor: Lead Front Desk Experience

Hotel-Genevieve; Louisville (KY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health coverage up to 80%

401K with discretionary match

Paid holidays

Earned wage access

Employee assistance program

Job summary

Olympia Hospitality and Hotel Genevieve in Louisville, KY, seeks a friendly Guest Services Agent to support the Guest Service Manager, oversee front desk operations, and help maximize profitability while delivering exceptional guest experiences.

This role may supervise others, provide training, and require leadership, reliability, and strong communication. The position offers competitive pay, health benefits, paid time off, and a supportive, values-driven workplace.

Qualifications

• Minimum 2 years of customer service experience preferred.
• Knowledge of bookkeeping/audit procedures helpful.
• High school diploma or equivalent.

Responsibilities

• Approach all guest and employee encounters with a friendly, service-oriented manner.
• Maintain a warm, attentive demeanor and ensure staff are courteous to guests and colleagues.
• Log and deliver messages, packages, and mail promptly and professionally.
• Be aware of current rates, packages, and promotions.
• Know and assist in emergency procedures as required.
• Check guests in/out in a friendly, efficient manner.
• Perform front desk duties and run room status reports as needed.
• Monitor security controls to maintain hotel safety.
• Answer guest inquiries timely and professionally.
• Assist in training and cross-training of new hires; attend required meetings.

Skills

Leadership

Customer service

Communication

Training others

Education

High school diploma or equivalent

Job description

Olympia Hospitality and Hotel Genevieve in Louisville, KY, seeks a friendly Guest Services Agent to support the Guest Service Manager, oversee front desk operations, and help maximize profitability while delivering exceptional guest experiences.

This role may supervise others, provide training, and require leadership, reliability, and strong communication. The position offers competitive pay, health benefits, paid time off, and a supportive, values-driven workplace.