Front Desk Supervisor: Guest Experience Leader

White Lodging; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

DailyPay

EAP

Job summary

White Lodging is a leading hotel company with a portfolio of premium-brand properties. We seek a Front Desk Supervisor in Louisville to ensure an exceptional guest experience and to support the Front Desk team’s daily operations across multiple properties.

You will deliver top-tier service, supervise staff, and maintain brand standards while adapting to a fast-paced environment. This role offers robust benefits and opportunities for growth within the organization.

Qualifications

• Outgoing personality and positive attitude.
• Adaptability to fast-paced environments.
• Hospitality experience preferred but not required.

Responsibilities

• Deliver the highest quality of service to guests, anticipating and exceeding their expectations.
• Run the "perfect shift" by ensuring all checklist items are complete and standards are upheld.
• Supervise Front Desk staff and ensure adherence to brand standards.
• Oversee the department in the Department Manager's absence.
• Perform hourly tasks and operate equipment as needed while assisting with new associate training and cross-training.
• Handle additional responsibilities as assigned to maintain smooth operations.

Skills

Outgoing personality

Adaptability

Hospitality exp (preferred)

Job description

White Lodging is a leading hotel company with a portfolio of premium-brand properties. We seek a Front Desk Supervisor in Louisville to ensure an exceptional guest experience and to support the Front Desk team’s daily operations across multiple properties.

You will deliver top-tier service, supervise staff, and maintain brand standards while adapting to a fast-paced environment. This role offers robust benefits and opportunities for growth within the organization.