Guest Experience Supervisor - Front Desk Leader

COMMONWEALTH LODGING MANAGEMENT LLC; Columbia (SC); On-site; USD 20,000 - 29,000; Full time

Job summary

Commonwealth Lodging Management LLC is recruiting a Front Desk Supervisor for Hilton Garden Inn Home2 Suites Downtown Columbia, SC, at $18.00 per hour. This role involves high guest contact, assisting with check-in/out, handling phone calls, and resolving guest challenges to ensure satisfaction.

The Supervisor will manage front office operations, reservations, inventory, scheduling, and budgeting to maximize revenue; regular attendance for 24/7 operations is essential.

Qualifications

• High School diploma or GED; equivalent work experience.
• Computer skills required; familiarity with Microsoft Office preferred.
• 1–2 years of Customer Service Agent and leadership experience.
• Clear written and verbal English communication.

Responsibilities

• Coordinate breaks for staff and orient new hires; train existing staff.
• Maintain positive guest relations and resolve complaints.
• Pre-register VIPs and escort them to their rooms.
• Know hotel features, hours, room rates, promotions, and activities.
• Know local attractions to answer guest questions.
• Monitor front entrance and check-in/check-out processes; ensure timely guest requests.
• Ensure cashiering procedures follow accounting policies.
• Assist in overbooking management and master accounts.
• Adhere to company and hotel policies and procedures.

Skills

Customer service experience

Leadership

English communication

Cash handling

Education

High School Diploma or GED

Tools

Hotel systems familiarity

Microsoft Office

Job description

Commonwealth Lodging Management LLC is recruiting a Front Desk Supervisor for Hilton Garden Inn Home2 Suites Downtown Columbia, SC, at $18.00 per hour. This role involves high guest contact, assisting with check-in/out, handling phone calls, and resolving guest challenges to ensure satisfaction.

The Supervisor will manage front office operations, reservations, inventory, scheduling, and budgeting to maximize revenue; regular attendance for 24/7 operations is essential.