Guest Service Agent – Ruston, LA

Wealth Hospitality Group; Ruston (LA); On-site; USD 28,000 - 35,000; Full time

Job summary

Wealth Hospitality Group is seeking a hotel guest service agent in Ruston, Louisiana, who will be the primary point of contact for guests. The role involves managing front desk operations, ensuring efficient check-ins and check-outs, and addressing inquiries and complaints.

The ideal candidate must have prior experience in hospitality, excellent communication skills, and the ability to provide local recommendations. A high school diploma is required, and a degree in hotel management is preferred.

This role offers a flexible schedule with potential weekend and holiday shifts.

Qualifications

• Previous experience in hospitality, customer service, or a related field.
• Proficiency with Property Management Systems (PMS) and basic computer applications.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Manage front desk operations and process check-ins/check-outs.
• Provide assistance to guests via phone and email.
• Resolve guest complaints professionally and maintain calm under pressure.
• Make local recommendations for attractions and dining options.
• Coordinate with housekeeping and maintenance for guest needs.
• Process payments and manage cash transactions.

Skills

Hospitality experience

Customer service

Proficiency with Property Management Systems (PMS)

Verbal communication

Written communication

Education

High school diploma or equivalent

Degree in hotel management

Job description

A hotel guest service agent is the primary point of contact for guests, managing front desk operations. They ensure seamless check‑ins/check‑outs, process payments, handle inquiries, and resolve complaints. Additionally, they provide local recommendations and coordinate with housekeeping and maintenance to fulfill guest needs.

Core Responsibilities

• Front Desk Operations: Welcome guests warmly, efficiently process check‑ins and check‑outs, and issue room keys.
• Guest Assistance: Answer phone calls, respond to emails, and manage reservations, modifications, and cancellations.
• Issue Resolution: Handle guest complaints promptly and professionally, maintaining a calm demeanor under pressure.
• Concierge Duties: Provide tailored recommendations for local attractions, dining, and transportation.
• Cross‑Departmental Coordination: Communicate with housekeeping and maintenance to fulfill specific room requests and report maintenance issues.
• Financial Duties: Process payments, handle cash/credit card transactions, and balance the cash drawer at the end of shifts.

Revenue Generation

Up‑sell hotel amenities and services (e.g., room upgrades, spa packages).

Qualifications & Skills

• Experience: Previous experience in hospitality, customer service, or a related field.
• Education: High school diploma or equivalent; a degree in hotel management is a plus.
• Technical Skills: Proficiency with Property Management Systems (PMS) and basic computer applications.
• Communication: Excellent verbal and written communication skills.

Physical & Schedule Demands

Ability to work a flexible schedule (including weekends, holidays, and evening shifts) and stand for long periods.

Wealth Hospitality is an Equal Opportunity Employer and does not discriminate against applicants due to veteran status or on the basis of disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, or gender identity.