Guest Services Supervisor - Lead Front Desk Excellence

Peachtree Group; Dallas (TX); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid Holidays

Paid Time Off

Employee Assistance Program

Job summary

Peachtree Group in Dallas is seeking a Front Office Supervisor to oversee guest services, ensuring smooth operations and high guest satisfaction. You will supervise daily shift processes, train and coach the front desk team, and resolve issues promptly to maintain service quality.

The role requires building strong relationships with housekeeping and reservations, and managing front desk cash in line with policy.

Responsibilities

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel bank agreement policy.

Job description

Peachtree Group in Dallas is seeking a Front Office Supervisor to oversee guest services, ensuring smooth operations and high guest satisfaction. You will supervise daily shift processes, train and coach the front desk team, and resolve issues promptly to maintain service quality.

The role requires building strong relationships with housekeeping and reservations, and managing front desk cash in line with policy.