Front Office Supervisor

Springhill Suites Dallas/Rockwall; Rockwall (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) match

Paid Holidays

Paid Time Off

Employee Assistance Program

Associate Emergency Foundation

Job summary

Peachtree Group is seeking a Front Office Supervisor to oversee the guest services team at a Rockwall, TX hotel. The role emphasizes professional service, accurate information, and timely guest support to sustain high satisfaction.

Responsibilities include supervising daily shift processes, coaching front desk staff, resolving issues quickly, and coordinating with housekeeping and reservations. Cash handling remains under policy.

Qualifications

• 2-3 years of hotel guest services experience
• Experience supervising a front desk or guest services team
• Ability to coach and resolve issues professionally

Responsibilities

• Supervise daily shift processes per SOPs.
• Train and coach front desk staff; resolve issues to ensure quality.
• Resolve guest issues quickly to maintain satisfaction.
• Liaise with housekeeping and reservations to coordinate ops.
• Handle front desk cash per hotel policy.
• Comprehensive benefits package including medical, dental, vision, disability, and life insurance.
• Generous 401(k) retirement match.
• Paid holidays and paid time off to support work-life balance.
• Access to Employee Assistance Program and Associate Emergency Foundation.

Skills

Guest services

Front desk supervision

Job description

The Front Office Supervisor supervises guest services team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services.

• Supervise daily shift processes ensuring all team members adhere to standards operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations, etc.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.

• Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance.
• We also offer a generous 401(k) retirement match.
• To support work-life balance, we provide paid holidays and paid time off.
• Additional benefits include access to our Employee Assistance Program and Associate Emergency Foundation.

Peachtree Group is proud to be an Equal Opportunity Employer and an E-Verify employer. All employment decisions are based on qualifications, merit, business needs, and compliance with applicable federal, state, and local laws.

Qualifications

Experience

Required

2-3 years:

2-3 years of hotel guest services experience

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.