Guest Services Supervisor - Front Desk & VIP Care

sbcos; Montclair (NJ); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) matching

Travel perks

Job summary

sbcos in Montclair, New Jersey is seeking an Assistant Guest Service Manager to support the Front Office team and oversee daily operations, ensuring a seamless guest experience and timely resolution of concerns.

The role involves supervising front desk staff, coordinating with housekeeping and maintenance, managing room assignments, and maintaining high service standards. Strong leadership, communication, and PMS skills are essential for success.

Qualifications

• 2+ years in guest service or front desk supervisory role.
• Experience with hotel property management systems.
• Strong leadership and communication skills.
• Ability to manage multiple tasks under pressure.

Responsibilities

• Oversee daily front desk operations.
• Supervise front desk agents, bell staff, and concierge.
• Respond to guest inquiries and resolve issues.
• Ensure accuracy of billing, reservations, and room assignments.
• Train staff and provide coaching.
• Monitor guest satisfaction and loyalty programs.
• Coordinate with housekeeping and maintenance for room turnovers.
• Manage front desk scheduling during peak times.

Skills

Front desk supervision

Guest service management

PMS knowledge

MS Office

Leadership

Communication

Job description

sbcos in Montclair, New Jersey is seeking an Assistant Guest Service Manager to support the Front Office team and oversee daily operations, ensuring a seamless guest experience and timely resolution of concerns.

The role involves supervising front desk staff, coordinating with housekeeping and maintenance, managing room assignments, and maintaining high service standards. Strong leadership, communication, and PMS skills are essential for success.