Guest Services Supervisor: Front Desk & Valet

Caesars Entertainment; California (MO); On-site; USD 42,000 - 62,000; Full time

Job summary

Caesars Entertainment is seeking a shift operations leader for Valet Parking, Concierge and Bell Desk. You will direct daily operations to deliver service that meets Harrah’s standards and lead a guest-focused team across front services.

You will review staffing, train staff, and resolve guest inquiries, while promoting a positive work environment and adherence to policy. This role requires English fluency and the ability to work rotating shifts.

Qualifications

• College Degree preferred, especially in Hotel or Institutional Management
• 2 to 3 years in a Front Services position in a Hotel Front Services area
• Literate and fluent in English
• Ability to handle multiple tasks/duties simultaneously
• Strong communication skills both verbal and written
• Strong organizational and administrative skills
• Demonstrated leadership skills
• Ability to work a rotating shift with fluctuating days off
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
• Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.

Responsibilities

• Directs the day-to-day operation of the shift to ensure each guest experiences a level of service and comfort meeting Harrah’s standard.
• Reviews daily staffing requirements and makes adjustments. Confers with lead staff to ensure maximum guest service and productivity.
• Ensures all guests receive the utmost in professional and efficient guest service from the Bell Desk and Valet Parking.
• Provides guidance and expertise to guest service team members.
• Handles all guest inquiries and complaints in an efficient, courteous and tactful manner.
• Provides direction and training to all team members to maintain a positive and fun working environment, and achieving department goals and objectives.

Skills

English fluency

Leadership

Communication skills

Organizational skills

multitasking

Team guidance

Education

College degree (Hotel/Institutional Management preferred)

Job description

Caesars Entertainment is seeking a shift operations leader for Valet Parking, Concierge and Bell Desk. You will direct daily operations to deliver service that meets Harrah’s standards and lead a guest-focused team across front services.

You will review staffing, train staff, and resolve guest inquiries, while promoting a positive work environment and adherence to policy. This role requires English fluency and the ability to work rotating shifts.