Slots Floor Leader - Elevate Guest Experience

Caesars Entertainment; California (MO); On-site; USD 45,000 - 65,000; Full time

Job summary

Caesars Entertainment seeks a guest services supervisor to foster guest excitement and retain a highly skilled workforce. You will lead a team, train staff, promote the Caesars Rewards program, and ensure adherence to policies while delivering exceptional service.

You will manage monetary transactions, monitor operations, and maintain accurate records, striving for integrity in a regulated environment and promoting teamwork across shifts.

Qualifications

• Guest contact experience required.
• Supervisory experience preferred.
• Experience in Slot Operations preferred.
• Fluent in English, strong interpersonal skills.
• Must handle monetary transactions accurately.
• Good communication, both verbal and written.

Responsibilities

• Builds customer loyalty and handles disputes; promotes Caesars Rewards.
• Hires, trains, motivates, evaluates, and supervises assigned personnel; coach for success.
• Ensures compliance with all policies and procedures; communicates across the organization.
• Maintains security of company funds and inventories; accurate record-keeping.

Skills

Customer service

Leadership

Communication

Attention to detail

Monetary transactions

Fluent English

Supervisory experience

Data entry

Problem solving

Education

High School Diploma

College degree preferred

Tools

Windows

Word

Excel

Job description

Caesars Entertainment seeks a guest services supervisor to foster guest excitement and retain a highly skilled workforce. You will lead a team, train staff, promote the Caesars Rewards program, and ensure adherence to policies while delivering exceptional service.

You will manage monetary transactions, monitor operations, and maintain accurate records, striving for integrity in a regulated environment and promoting teamwork across shifts.