Front Services Lead — Guest Experience (Paris)

Caesars Entertainment; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

Caesars Entertainment in Las Vegas, NV, is seeking a Supervisor Front Services for Paris Las Vegas to lead all Front Services operations on-site and deliver exceptional guest experiences. The role emphasizes staffing, budgeting, and daily operations within a high-volume hospitality setting.

You will develop and coach team members, monitor service standards, and collaborate across departments to ensure a seamless guest journey while maintaining Caesars’ standards and culture.

Qualifications

• Bachelor's degree in Hospitality, Hotel Management, Business Administration, or related field is preferred.
• Minimum three years of supervisory or management experience in a hotel or hospitality environment preferred.
• Two to three years of customer service experience required; hospitality industry experience preferred.
• Strong leadership, organizational, planning, decision-making, and communication skills.
• Proficient in Microsoft Office applications, including Word and Excel.
• Flexible schedule with the ability to work any shift, including weekends and holidays.

Responsibilities

• Lead, direct, and oversee all Front Services operations to ensure exceptional guest service and compliance with company policies and procedures.
• Maintain high service standards by monitoring operations, addressing guest needs, and fostering a culture of hospitality and professionalism.
• Manage departmental staffing, scheduling, labor costs, and operating expenses to support service goals and budget requirements.
• Develop, coach, evaluate, recognize, and discipline team members while promoting positive employee relations, engagement, and accountability.
• Provide leadership and direction by delegating responsibilities, empowering employees, setting performance expectations, and delivering constructive feedback.
• Plan, prioritize, and coordinate daily operations, projects, and resources to meet business objectives and evolving guest needs.
• Resolve employee and guest concerns professionally, exercising sound judgment, problem-solving skills, and conflict resolution techniques.
• Collaborate effectively with other departments to ensure seamless operations and a positive guest experience.
• Inspire and motivate team members to achieve performance goals, embrace change, and contribute to a teamwork-oriented environment.
• Support strategic initiatives, process improvements, and other duties or special projects as assigned.

Skills

Leadership

Customer service

Communication

Education

Bachelor's degree in Hospitality, Hotel Management, Business Administration, or related field

Tools

Microsoft Office (Word & Excel)

Job description

Caesars Entertainment in Las Vegas, NV, is seeking a Supervisor Front Services for Paris Las Vegas to lead all Front Services operations on-site and deliver exceptional guest experiences. The role emphasizes staffing, budgeting, and daily operations within a high-volume hospitality setting.

You will develop and coach team members, monitor service standards, and collaborate across departments to ensure a seamless guest journey while maintaining Caesars’ standards and culture.