Front Services Supervisor: Guest Experience Lead

Caesars Entertainment; Stateline (NV); On-site; USD 45,000 - 65,000; Full time

Job summary

Caesars Entertainment, a leader in hospitality, seeks a Front Services leader to manage shifts for Valet Parking, Concierge and Bell Desk. You will ensure service standards, optimize staffing, and guide team members to deliver outstanding guest experiences.

You will supervise daily operations, train staff, and maintain a positive, efficient work environment while upholding Caesars’ policies and regulatory requirements across front desk services.

Qualifications

• College Degree preferred, especially in Hotel or Institutional Management.
• 2 to 3 years in a Front Services position in a Hotel Front Services area.
• Literate and fluent in English.
• Ability to handle multiple tasks and demonstrate strong communication and leadership.

Responsibilities

• Manages day-to-day shift operations for Valet Parking, Concierge and Bell Desk to meet Caesars standards.
• Reviews staffing, directs personnel, and supports guest service for tiered guests.
• Provides guidance and training to team members and coordinates cross-training.
• Ensures adherence to hotel policies and procedures and handles guest inquiries and complaints.

Skills

Front Services experience

English fluency

Education

Hospitality degree preferred

Job description

Caesars Entertainment, a leader in hospitality, seeks a Front Services leader to manage shifts for Valet Parking, Concierge and Bell Desk. You will ensure service standards, optimize staffing, and guide team members to deliver outstanding guest experiences.

You will supervise daily operations, train staff, and maintain a positive, efficient work environment while upholding Caesars’ policies and regulatory requirements across front desk services.