Front Desk Supervisor - Flexible Hours & Guest Focus

Shaner Group; Hummelstown (Dauphin County); On-site; USD 42,000 - 62,000; Full time

Job summary

Shaner Group is seeking a Front Desk Supervisor to oversee daily front desk operations at our property in the United States. You will lead guest services, coordinate with staff, and ensure smooth check-in/check-out experiences.

The role requires flexible scheduling, strong communication, and knowledge of local attractions. Bilingual English/Spanish is a plus. You will respond to guest concerns with professionalism and uphold hotel standards.

Qualifications

• Minimum one year experience in a similar supervisory front desk role.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• High school diploma or equivalent, some college preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
• Handle guest complaints ensuring guest satisfaction.
• Assist staff with their job functions to ensure optimum service to guests.
• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
• Present guest folios and process payments. Adhere to payment, cash handling and credit policies/procedures.
• Other duties as assigned.
• Responsible for supervising all aspects of the Front Desk functions, in accordance with hotel standards. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Skills

Guest service

Communication

Supervisory experience

Bilingual English/Spanish

Local attractions knowledge

Education

High school diploma

Job description

Shaner Group is seeking a Front Desk Supervisor to oversee daily front desk operations at our property in the United States. You will lead guest services, coordinate with staff, and ensure smooth check-in/check-out experiences.

The role requires flexible scheduling, strong communication, and knowledge of local attractions. Bilingual English/Spanish is a plus. You will respond to guest concerns with professionalism and uphold hotel standards.