Front Desk Supervisor: Guest Experience Leader (Flexible)

Shaner Hotels; Homestead (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

Shaner Hotels in Homestead, Florida, seeks a Front Desk Supervisor responsible for overseeing front desk functions and ensuring exceptional guest service. The ideal candidate will have a minimum of one year experience in a similar position, excellent communication skills, and the ability to lead staff effectively.

High school diploma is required, and bilingual (English/Spanish) skills are a plus. This role includes monitoring cleanliness, assisting staff, and ensuring guest satisfaction through effective complaint resolution.

Qualifications

• Minimum one year experience in a similar position. Prior supervisory experience a plus.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Knowledge of local activities and attractions appropriate for clientele.

Responsibilities

• Supervise all aspects of the Front Desk functions in accordance with hotel standards.
• Implement and maintain a strong service and management philosophy.

Skills

Guest communication skills

Supervisory experience

Bilingual (English/Spanish)

Education

High school graduate or equivalent

Some college preferred

Job description

Shaner Hotels in Homestead, Florida, seeks a Front Desk Supervisor responsible for overseeing front desk functions and ensuring exceptional guest service. The ideal candidate will have a minimum of one year experience in a similar position, excellent communication skills, and the ability to lead staff effectively.

High school diploma is required, and bilingual (English/Spanish) skills are a plus. This role includes monitoring cleanliness, assisting staff, and ensuring guest satisfaction through effective complaint resolution.