Guest Services Supervisor: Front Desk Lead

Expotel Hospitality; Baton Rouge (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Paid Holidays

401(k) Retirement Savings Plan

Discounted Rooms Programs

Job summary

A leading hospitality organization is seeking a full-time Front Desk Supervisor for its location in Baton Rouge. The role involves assisting the Guest Services Manager and providing exceptional service to guests. Ideal candidates will have 2 to 3 years of experience in the hotel industry, strong customer service skills, and a high school diploma. Benefits include medical, dental, and paid vacations. This position offers a mixed work environment with responsibilities ranging from managing guest requests to supervising front desk operations.

Qualifications

• High School Diploma or equivalent required.
• At least 2 to 3 years of progressive experience in a hotel or related field.
• Must have a valid driver’s license from the applicable state.

Responsibilities

• Assist the Guest Services Manager while providing service to all guests.
• Monitor VIP and special guest requests.
• Ensure timely logging and delivery of messages and packages.

Skills

Customer service

Supervisory experience

Attention to detail

Communication skills

Education

High School Diploma

College coursework in related field

Job description

A leading hospitality organization is seeking a full-time Front Desk Supervisor for its location in Baton Rouge. The role involves assisting the Guest Services Manager and providing exceptional service to guests. Ideal candidates will have 2 to 3 years of experience in the hotel industry, strong customer service skills, and a high school diploma. Benefits include medical, dental, and paid vacations. This position offers a mixed work environment with responsibilities ranging from managing guest requests to supervising front desk operations.