Guest Services Supervisor: Front Desk Leader & Growth

COURTYARD BY MARRIOTT BATON ROUGE DOWNTOWN; Baton Rouge (LA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k retirement plan

Paid time off

Job summary

Courtyard by Marriott Downtown Baton Rouge is seeking a Guest Services Supervisor to lead the front desk team and elevate the guest experience. You will train, coach, and mentor staff to deliver friendly, efficient check-in/check-out services and address guest needs with win/win solutions.

Ideal candidates have 1–2 years of customer service leadership and familiarity with hotel operations, plus strong verbal and written communication skills.

Qualifications

• 1-2 years of customer service leadership preferred.
• Familiarity with hotel operations, including check-in/check-out, room allocations, billing policies.
• Exceptional verbal and written communication skills.
• Ability to handle multiple responsibilities simultaneously across departments.

Responsibilities

• Lead the daily front desk operations and empower staff to deliver superior check-in/check-out experiences.
• Act as a problem solver for guests, providing win/win solutions and guiding staff to do the same.
• Develop and maintain processes to meet or exceed guest satisfaction metrics.
• Ensure front desk staff are trained in operations, policies, brand standards, and customer service.
• Recruit, mentor, and support front desk staff to perform at their best and grow leadership potential.
• Provide regular development opportunities to strengthen the leadership pipeline.
• Oversee cash handling, vouchers, inventories, and receivables financial controls.

Skills

Leadership

Customer service

Communication

Problem solving

Job description

Courtyard by Marriott Downtown Baton Rouge is seeking a Guest Services Supervisor to lead the front desk team and elevate the guest experience. You will train, coach, and mentor staff to deliver friendly, efficient check-in/check-out services and address guest needs with win/win solutions.

Ideal candidates have 1–2 years of customer service leadership and familiarity with hotel operations, plus strong verbal and written communication skills.