FRONT DESK SUPERVISOR

Expotel Hospitality; Baton Rouge (LA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Paid Holidays

401(k) Retirement Savings Plan

Discounted Rooms Programs

Discounted Rooms Programs.

Paid Holidays.

Paid Vacation & Sick Time.

401(k) Retirement Savings Plan.

Job summary

A leading hospitality organization is seeking a full-time Front Desk Supervisor for its location in Baton Rouge. The role involves assisting the Guest Services Manager and providing exceptional service to guests. Ideal candidates will have 2 to 3 years of experience in the hotel industry, strong customer service skills, and a high school diploma. Benefits include medical, dental, and paid vacations. This position offers a mixed work environment with responsibilities ranging from managing guest requests to supervising front desk operations.

Qualifications

• High School Diploma or equivalent required.
• At least 2 to 3 years of progressive experience in a hotel or related field.
• Must have a valid driver’s license from the applicable state.
• Previous supervisory responsibility preferred.
• Must have a valid driver’s license from the applicable state.

Responsibilities

• Assist the Guest Services Manager while providing service to all guests.
• Monitor VIP and special guest requests.
• Ensure timely logging and delivery of messages and packages.
• Operate Front Desk systems.
• Ensure timely logging and delivery of messages, packages and mail.
• Be familiar with all in-house groups.

Skills

Customer service

Supervisory experience

Attention to detail

Communication skills

Education

High School Diploma

College coursework in related field

Tools

Front Desk computer systems

Job description

Front Desk Supervisor

Renaissance Baton Rouge is looking for a full‑time Front Desk (Guest Services) Supervisor, who will report to the Guest Services Manager / Director of Rooms. The Guest Services Supervisor is responsible for assisting the Guest Services Manager while providing attentive, courteous, and efficient service to all guests, prior to arrival and throughout their stay, while maximizing room revenue and occupancy.

Education & Experience

• High School Diploma or equivalent required.
• At least 2 to 3 years of progressive experience in a hotel or related field required.
• College coursework in related field helpful.
• Previous supervisory responsibility preferred.
• Must have a valid driver’s license from the applicable state.

Essential Functions

• Obtain all necessary information when taking room reservations and follow the rate‑quoting scenario.
• Monitor all VIP and special guest requests.
• Review Front Office log and Trace File daily.
• Fully comprehend and operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Be familiar with all in‑house groups.

Benefits

• Medical, dental and vision benefits.
• Life Insurance.
• Short‑term and Long‑term disability.
• Employee Assistance Program.
• Discounted Rooms Programs.
• Paid Holidays.
• Paid Vacation & Sick Time.
• 401(k) Retirement Savings Plan.

Discover the Difference at Renaissance Baton Rouge. We seamlessly blend Southern hospitality, upscale decor and convenient amenities. Located 15 miles from Baton Rouge Metropolitan Airport, our hotel boasts an ideal location with easy access to top destinations including the Mall of Louisiana, Perkins Rowe, Louisiana State University and the Country Club of Louisiana. Guests can spend time exploring the wide array of nearby shopping, dining and entertainment options. Hotel guests are able to retreat to their spacious, modern hotel room or suite featuring luxurious bedding, a flat‑panel TV and mini‑refrigerator to store their favorite snacks. The hotel offers room service and an on‑site restaurant for an upscale dining experience.

EP Renaissance Baton Rouge LLC. does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic protected by law.

*This employer participates in E‑Verify*

EOE/AA/M/F/D/V

Seniority level: Mid‑Senior level

Employment type: Full‑time

Job function: Management and Manufacturing

Industries: Hospitality