Guest Services Supervisor: Front Desk & Guest Experience

East West Hospitality; Park City (UT); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Free onsite parking

Winter Incentive Program - IKON Pass

401(K) plan

Career development trainings

PerkSpot discounts

Referral program

Employee Assistance Program

Job summary

East West Hospitality at Stag Lodge in Park City, UT, is seeking a Guest Services Supervisor. You will lead the front desk team, handle guest inquiries, and coordinate local and resort activities to create unforgettable experiences.

The role is full-time, seasonal, with a pay rate of $23/hour. It offers a flexible schedule including weekends and evenings, plus perks like free onsite parking and development opportunities.

Qualifications

• Experience delivering high-quality guest service in a fast-paced environment.
• Strong leadership and ability to train and motivate front-line staff.
• Excellent communication and problem-solving skills.

Responsibilities

• Provide attentive, friendly service to ensure every guest has a memorable stay from arrival to departure.
• Lead, train, and motivate front-line staff while evaluating performance and supporting their development.
• Oversee daily front desk and guest service operations, resolving guest inquiries, complaints, and concerns promptly.
• Act as the go-to resource for guests, assisting with activity bookings, restaurant reservations, transportation, and coordinating with other departments for seamless experiences.
• Support the Guest Services Manager with staff scheduling, performance reviews, inventory, and managing on-site billing and transactions.

Skills

Guest service leadership

Multitasking

Time management

Problem solving

Tools

Microsoft Excel

Google Workspace

POS systems

Job description

East West Hospitality at Stag Lodge in Park City, UT, is seeking a Guest Services Supervisor. You will lead the front desk team, handle guest inquiries, and coordinate local and resort activities to create unforgettable experiences.

The role is full-time, seasonal, with a pay rate of $23/hour. It offers a flexible schedule including weekends and evenings, plus perks like free onsite parking and development opportunities.