Guest Services Supervisor — Seasonal, Flexible Evenings

East West Hospitality; Park City (UT); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free onsite parking

Winter Incentive IKON Pass

401(K) plan

Career development trainings

Perk Spot discounts

Referral program

Employee Assistance Program

Job summary

East West Hospitality seeks a Guest Services Supervisor in Park City to lead the front desk team, manage guest inquiries, and coordinate local and resort activities. You’ll support the Guest Services Manager to keep operations seamless and deliver unforgettable guest experiences.

Ideal candidates are guest-focused, highly organized, and excellent communicators who thrive in a fast-paced environment. Must be 21+, hold a valid driver’s license with 5 years driving experience, and be comfortable

Qualifications

• Guest-focused professional in a fast-paced environment.
• Highly organized, skilled at multitasking and problem-solving while leading a team.
• Must be at least 21 years old with a valid driver’s license and five years of driving experience, able to drive in snowy conditions.
• Experience with Microsoft and Google Suite (Excel) and familiarity with POS or reservation systems.

Responsibilities

• Provide attentive, friendly service to ensure a memorable guest stay from arrival to departure.
• Lead, train, and motivate front-line staff; evaluate performance and support development.
• Oversee daily front desk and guest service operations; resolve inquiries, complaints, and concerns promptly.
• Assist guests with activity bookings, restaurant reservations, transportation; coordinate with departments for seamless experiences.
• Support the Guest Services Manager with staff scheduling, performance reviews, inventory, and on-site billing and transactions.

Skills

Guest service

Team leadership

Multitasking

Problem-solving

Time management

Customer focus

Tools

Microsoft Office

Excel

Google Workspace

POS systems

Reservation systems

Job description

East West Hospitality seeks a Guest Services Supervisor in Park City to lead the front desk team, manage guest inquiries, and coordinate local and resort activities. You’ll support the Guest Services Manager to keep operations seamless and deliver unforgettable guest experiences.

Ideal candidates are guest-focused, highly organized, and excellent communicators who thrive in a fast-paced environment. Must be 21+, hold a valid driver’s license with 5 years driving experience, and be comfortable