Guest Services Supervisor - Stag Lodge

East West Hospitality; Park City (UT); Sur place; USD 26 000 - 37 000; Plein temps

Avantages offerts par ce poste

Free onsite parking

Winter Incentive Program - IKON Pass

401(K) plan

Career development trainings

PerkSpot discounts

Referral program

Employee Assistance Program

Résumé du poste

East West Hospitality at Stag Lodge in Park City, UT, is seeking a Guest Services Supervisor. You will lead the front desk team, handle guest inquiries, and coordinate local and resort activities to create unforgettable experiences.

The role is full-time, seasonal, with a pay rate of $23/hour. It offers a flexible schedule including weekends and evenings, plus perks like free onsite parking and development opportunities.

Qualifications

• Experience delivering high-quality guest service in a fast-paced environment.
• Strong leadership and ability to train and motivate front-line staff.
• Excellent communication and problem-solving skills.

Responsabilités

• Provide attentive, friendly service to ensure every guest has a memorable stay from arrival to departure.
• Lead, train, and motivate front-line staff while evaluating performance and supporting their development.
• Oversee daily front desk and guest service operations, resolving guest inquiries, complaints, and concerns promptly.
• Act as the go-to resource for guests, assisting with activity bookings, restaurant reservations, transportation, and coordinating with other departments for seamless experiences.
• Support the Guest Services Manager with staff scheduling, performance reviews, inventory, and managing on-site billing and transactions.

Connaissances

Guest service leadership

Multitasking

Time management

Problem solving

Outils

Microsoft Excel

Google Workspace

POS systems

Description du poste

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.We hope you’ll consider joining us!

Join Stag Lodge as our Guest Services Supervisor and be at the heart of unforgettable guest experiences! Lead our front-desk team, handle inquiries with flair, and coordinate local and resort activities—all while supporting the Guest Services Manager in keeping operations seamless. If you love creating memorable stays and thrive in a fast-paced, guest-focused environment, this is your moment to shine!

Duties Include:

• Provide attentive, friendly service to ensure every guest has a memorable stay from arrival to departure.
• Lead, train, and motivate front-line staff while evaluating performance and supporting their development.
• Oversee daily front desk and guest service operations, resolving guest inquiries, complaints, and concerns promptly.
• Act as the go-to resource for guests, assisting with activity bookings, restaurant reservations, transportation, and coordinating with other departments for seamless experiences.
• Support the Guest Services Manager with staff scheduling, performance reviews, inventory, and managing on-site billing and transactions.

What's Hot:

Free onsite parking with ski in/out access!

Start Date:

11/1/26

Employment Type:

Full Time, Seasonal

Pay Rate:

$23/hour

Schedule:

Flexible schedule including weekends, nights, and holidays, mostly evening shifts (2:30 pm–11 pm)

Posting Closes:

12/1/2026 or when filled

Job Requirements:

We’re looking for a guest-focused professional who thrives in a fast-paced environment. Our ideal candidate is highly organized, skilled at multitasking, and excels at problem-solving while leading and collaborating with a team. They greet guests warmly, are personable, adaptable, and innovative, with strong time management skills. A valid driver’s license with at least five years of driving experience—comfortable driving in snow is required. Experience with Microsoft and Google Suite (especially Excel) and familiarity with POS or reservation systems is a plus.

Benefits & Perks:

The East West benefits package is designed to support your well-being and career growth.

• F ree onsite parking at Stag Lodge,just stepsfrom the slope.
• Winter Incentive Program - IKON Pass or equivalent end of season bonus (based on start date)
• 401(K) plan withdiscretionary employer match
• Access to career development trainings.
• Access to discounts through Perk Spot,$500 referral program, and Employee Assistance Program, all tailored to help you thrive both personally and professionally.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.