Guest Services Lead — Mountain Resort Operations

Westgate Resorts; Park City (UT); Vor Ort; USD 57.859.000 - 66.125.000; Vollzeit

Benefits dieser Stelle

Epic Locals Ski Pass (discount)

Free ski equipment rentals

Free garage parking

Daily Pay

Health benefits

Paid time off

401(k)

Career growth

Zusammenfassung

Westgate Park City Resort & Spa in Park City, Utah is seeking a Guest Relations Supervisor to lead the Bell Services, Shuttle, Valet, and Front Drive teams and deliver an elevated guest experience from arrival to departure.

This hands-on leadership role requires lifting luggage, mentoring staff, and maintaining Forbes Service standards while embodying Westgate’s values of Passion, Integrity, and Work Ethic.

Qualifikationen

• 1-2 years of supervisory experience preferred.
• Must have a valid driver’s license with clean driving record.
• Must be at least 21 years of age.
• Ability to lift up to 50 lbs and work in a fast-paced indoor/outdoor environment.
• Excellent customer service and communication skills.
• Flexibility to work nights, weekends, and holidays.
• Must be able to remain on your feet for the entire shift and move throughout the resort as needed.
• Westgate Resorts maintains a Smoke and Tobacco-Free workplace.
• Candidates are required to pass a background check, drug test, and demonstrate eligibility to work in the United States.

Aufgaben

• Lead and support the Bell Services, Shuttle, Valet, and Front Drive teams to deliver exceptional guest service and ensure smooth daily operations.
• Work alongside team members in a hands-on capacity, assisting with guest arrivals, departures, and transportation needs.
• Load, unload, lift, and transport guest luggage, ski equipment, and other personal belongings safely and efficiently.
• Coordinate dispatching from the Guest Services Desk for efficient guest support.
• Train team members on arrival/departure standards, luggage handling, guest engagement, and Forbes Service expectations.
• Maintain smooth operations across shuttle transportation, valet support, and equipment handling.
• Ensure accurate tracking, storing, and delivery of guest luggage and packages.
• Lead, coach, and support staff while assisting with scheduling and team development.
• Conduct vehicle and workplace inspections and ensure supplies are stocked.
• Use problem-solving skills to resolve issues and elevate guest satisfaction.
• Collaborate with departments to support guest needs and resort operations.

Kenntnisse

Guest relations

Customer service

Leadership

Team supervision

Jobbeschreibung

Westgate Park City Resort & Spa in Park City, Utah is seeking a Guest Relations Supervisor to lead the Bell Services, Shuttle, Valet, and Front Drive teams and deliver an elevated guest experience from arrival to departure.

This hands-on leadership role requires lifting luggage, mentoring staff, and maintaining Forbes Service standards while embodying Westgate’s values of Passion, Integrity, and Work Ethic.