Guest Services Supervisor - Front Desk Excellence

Red Cliffs Zion; Springdale (UT); On-site; USD 42,000 - 60,000; Full time

Job summary

Azul Hospitality in Utah is seeking a Front Desk Supervisor to lead daily front desk operations and ensure guest satisfaction at Springdale properties. You will supervise front desk staff, coordinate guest services, and drive guest satisfaction initiatives.

The role requires prior front desk experience, strong leadership, and the ability to train staff. A bachelor's degree is preferred, and flexibility in scheduling is expected. This is a full-time on-site position at our hotel in Utah.

Qualifications

• Front desk leadership and guest service experience.
• Ability to supervise and train staff.
• Knowledge of hotel systems and procedures.
• Willingness to work flexible hours.

Responsibilities

• Oversee daily front desk operations to ensure guest satisfaction.
• Direct and train front desk staff and conduct performance appraisals.
• Assist with hiring and onboarding of new staff.
• Maintain accurate cash handling and reporting.
• Monitor guest feedback and respond professionally.
• Coordinate with other departments for VIP arrivals.

Skills

Front Office

Guest relations

Customer service

Staff training

Communication

Problem solving

Education

High school or equivalent

Bachelor's degree preferred

Tools

PMS

PBX

POS

Windows OS

MS Office

Key system

Job description

Azul Hospitality in Utah is seeking a Front Desk Supervisor to lead daily front desk operations and ensure guest satisfaction at Springdale properties. You will supervise front desk staff, coordinate guest services, and drive guest satisfaction initiatives.

The role requires prior front desk experience, strong leadership, and the ability to train staff. A bachelor's degree is preferred, and flexibility in scheduling is expected. This is a full-time on-site position at our hotel in Utah.