Front Desk

Chano And Sons; Springdale (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

Chano And Sons in Springdale, UT is seeking a dedicated Front Desk Agent to be the first point of contact for guests. You will ensure a warm welcome and provide exceptional service, managing the check-in and check-out process while assisting with guest inquiries.

Key responsibilities include greeting guests, handling requests and complaints, and ensuring a clean and organized front desk area. Join our team to contribute to a memorable guest experience.

Qualifications

• Strong communication and interpersonal skills.
• Ability to manage guest inquiries and complaints effectively.
• Familiarity with property management systems beneficial.

Responsibilities

• Greet guests warmly and professionally.
• Efficiently handle check-in and check-out procedures.
• Provide information about hotel services and attractions.

Job description

Job Details

Location: Springdale, UT 84767

Position Type: Full Time

Job Description

Front Desk Agent

Job Summary

As a Front Desk Agent, you are the first point of contact for guests, ensuring a warm welcome and exceptional service throughout their stay. You will manage the check-in and check-out process, handle guest inquiries, and provide information and assistance to ensure a seamless and memorable guest experience.

Key Responsibilities

• Greet all guests in a professional, warm, and friendly manner.
• Perform check-in and check-out procedures efficiently using the hotel’s property management system (PMS).
• Handle all guest requests, inquiries, and complaints promptly and professionally.
• Answer telephone calls, route calls, and take messages as needed.
• Provide information about hotel services, amenities, and local attractions.
• Process payments and maintain accurate guest accounts and billing information.
• Coordinate with housekeeping and maintenance to ensure rooms are ready for guests.
• Maintain a clean, organized, and professional front desk area.
• Follow all hotel policies, procedures, and brand standards.
• Uphold confidentiality of guest information and ensure security procedures are followed.
• Support other departments as needed to ensure guest satisfaction.