Front Desk Lead: Guest Experience & Ops Supervisor

Azul Hospitality; Springdale (UT); On-site; USD 27,552 - 35,817; Full time

Job summary

Azul Hospitality is seeking an enthusiastic Front Desk Associate to manage guest check-in/out at Red Cliffs Zion, Springdale, UT. You will support revenue through upsell strategies and ensure accurate cash handling while maintaining high service standards.

The role requires strong communication, leadership, and problem-solving skills; prior supervisory experience is preferred. Regular training, and adherence to safety and hospitality policies are expected.

Qualifications

• High school diploma or equivalent required.
• Bachelor's degree preferred.
• Minimum front desk experience and hospitality knowledge.

Responsibilities

• Handle guest registration and check-out with courtesy and efficiency.
• Promote revenue through up-sell and accurate guest accounting.
• Address guest complaints professionally and ensure follow-through.
• Monitor guest satisfaction surveys and respond to feedback.
• Direct and train Front Office staff; participate in hiring and performance reviews.

Skills

Front desk experience

Leadership

Guest service

Cash handling

Conflict resolution

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

PMS

PBX

POS

Job description

Azul Hospitality is seeking an enthusiastic Front Desk Associate to manage guest check-in/out at Red Cliffs Zion, Springdale, UT. You will support revenue through upsell strategies and ensure accurate cash handling while maintaining high service standards.

The role requires strong communication, leadership, and problem-solving skills; prior supervisory experience is preferred. Regular training, and adherence to safety and hospitality policies are expected.