Guest Service Supervisor - Flexible Front Desk Leader

Double Star Maryland Heights Llc; Maryland Heights (MO); On-site; USD 38,000 - 50,000; Full time

Benefits offered by this job

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Double Star Maryland Heights Llc is seeking a Guest Service Supervisor to enhance customer experience. This role involves greeting guests, overseeing front desk operations, and ensuring the staff delivers exceptional service. The ideal candidate will have a background in hospitality, a knack for customer rapport, and a commitment to service excellence.

You'll be responsible for supervising the front desk staff, resolving guest concerns, and maintaining a positive hotel atmosphere. If you're passionate about customer service and thrive in fast-paced environments, we'd love to meet you!

Qualifications

• Previous hospitality experience is required.
• Familiarity with hospitality industry standards.
• Proficiency in English is required; knowledge of other languages is a plus.

Responsibilities

• Supervise front desk staff.
• Respond to guest concerns and resolve them appropriately.
• Coordinate with other hotel departments for guest satisfaction.
• Anticipate guests' needs and build rapport.
• Maintain cleanliness and safety standards.

Skills

Customer service

Communication

Problem-solving

Team leadership

Education

High school diploma/GED

Job description

Double Star Maryland Heights Llc is seeking a Guest Service Supervisor to enhance customer experience. This role involves greeting guests, overseeing front desk operations, and ensuring the staff delivers exceptional service. The ideal candidate will have a background in hospitality, a knack for customer rapport, and a commitment to service excellence.

You'll be responsible for supervising the front desk staff, resolving guest concerns, and maintaining a positive hotel atmosphere. If you're passionate about customer service and thrive in fast-paced environments, we'd love to meet you!