Guest Services Supervisor: Elevate Hospitality & Guest Experience

Travel Leisure Resort Development Inc; Blaine (WA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily guest service operations and oversee front- and back-of-house activities. You will drive guest satisfaction by resolving issues, coaching staff, and maintaining smooth check-in/check-out processes.

The role requires at least 1 year of supervisory or management experience within hospitality and strong communication skills. Proficiency with property management systems is preferred, with a focus on exceptional hospitality

Qualifications

• Minimum 1 year supervisory or management experience.
• At least 1 year in hotel, timeshare, or hospitality service.
• Excellent verbal and written communication.
• Knowledge of front/back-of-house operations and PMS.

Responsibilities

• Lead daily guest service operations and shifts.
• Oversee check-in/check-out processes and communicate needs to team.
• Ensure daily tasks are completed with proper follow-up.
• Maintain accurate room inventory and adjust schedules as needed.
• Support and coach staff to uphold service standards.

Skills

Leadership

Guest service excellence

Communication

Problem solving under pressure

Team coaching

Tools

Property Management System (PMS)

Job description

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily guest service operations and oversee front- and back-of-house activities. You will drive guest satisfaction by resolving issues, coaching staff, and maintaining smooth check-in/check-out processes.

The role requires at least 1 year of supervisory or management experience within hospitality and strong communication skills. Proficiency with property management systems is preferred, with a focus on exceptional hospitality