Guest Experience Supervisor

TPG Hotels and Resorts; Providence (RI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Plan with Company 


Paid Time Off

Employee Assistance Program

Hotel Discounts

Job summary

TPG Hotels and Resorts is seeking a Front Office Supervisor to oversee front desk and guest services, ensuring seamless check-in/check-out and high service standards. You will mentor staff, resolve guest issues, and coordinate with other departments to deliver exceptional experiences.

The role requires 1–2 years of supervisory experience in hospitality, strong communication skills, and knowledge of hotel software. Flexible scheduling including evenings, weekends, and holidays is required.

Qualifications

• Minimum 1–2 years supervisory experience in front desk/guest services.
• Strong communication and interpersonal skills are essential.
• Knowledge of hotel management software and reservation systems.
• Ability to work flexible hours, including evenings, weekends and holidays.
• Bachelor’s degree in hospitality management is preferred.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Assist guests with check-in and check-out procedures.
• Handle guest complaints and ensure prompt resolution.
• Coordinate with hotel departments to fulfill guest requests and special arrangements.
• Train and supervise front desk staff in partnership with Front Office Manager.
• Ensure staff adheres to dress code and grooming standards.
• Address disciplinary issues as needed.
• Provide ongoing training on guest service standards and procedures.
• Assist in onboarding and training of new employees.
• Foster a positive and collaborative work environment.

Skills

Communication skills

Interpersonal skills

Problem-solving

Flexible hours

Team leadership

Education

High school diploma

Bachelor's degree in hospitality management (preferred)

Tools

Hotel management software

Reservation systems

Job description

TPG Hotels and Resorts is seeking a Front Office Supervisor to oversee front desk and guest services, ensuring seamless check-in/check-out and high service standards. You will mentor staff, resolve guest issues, and coordinate with other departments to deliver exceptional experiences.

The role requires 1–2 years of supervisory experience in hospitality, strong communication skills, and knowledge of hotel software. Flexible scheduling including evenings, weekends, and holidays is required.