Guest Services Supervisor | Elevate Guest Experience

Highgate Hotels L.P.; Mesa (AZ); On-site; USD 2,066,000 - 3,306,000; Full time

Job summary

Highgate Hotels L.P. is seeking a Guest Services Supervisor to assist the Guest Services Manager and Assistant Manager while delivering attentive, courteous service to all guests from pre-arrival through check-out, with a focus on maximizing room revenue and occupancy.

The candidate should have 2–3 years of progressive hotel experience, strong supervisory capabilities, and excellent communication and multitasking skills to support front desk operations and guest satisfaction.

Qualifications

• High School diploma or equivalent required.
• 2–3 years of progressive hotel or related field experience.
• College coursework in related field helpful.

Responsibilities

• Obtain reservation information and quote rates; monitor VIP requests.
• Review Front Office log and Trace File daily.
• Operate Front Desk computer system proficiently.
• Ensure timely logging and delivery of messages, packages, and mail.

Skills

Supervisory experience

Customer service

Communication skills

Multitasking

Education

High School diploma or equivalent

College coursework helpful

Job description

Highgate Hotels L.P. is seeking a Guest Services Supervisor to assist the Guest Services Manager and Assistant Manager while delivering attentive, courteous service to all guests from pre-arrival through check-out, with a focus on maximizing room revenue and occupancy.

The candidate should have 2–3 years of progressive hotel experience, strong supervisory capabilities, and excellent communication and multitasking skills to support front desk operations and guest satisfaction.