Guest Experience Manager

Travel Leisure Resort Development Inc; Austin (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

Travel + Leisure Co. is seeking a Guest Services Manager to lead the guest services team at a resort/hotel. The role focuses on delivering exceptional guest experience, supervising staff, and coordinating front office operations.

Responsibilities include staffing, scheduling, budgeting, audits, and ensuring compliance with quality and safety standards. Strong communication and hospitality background required, with 3–5 years in guest services or hotel management.

Qualifications

• Understanding of resort financials.
• Strong leadership skills (ability to coach, mentor and train staff).
• Excellent communication skills.
• Computer proficiency in Microsoft Excel, Word, Outlook, etc.

Responsibilities

• Oversee all aspects of the Guest Services department and ensure high guest experience.
• Hire, train, motivate, coach, and develop guest service staff.
• Maintain staffing and scheduling for maximum productivity.
• Manage internal audit, QA, loss prevention, and safety procedures.
• Prepare and monitor departmental budget with cost reductions and variances.
• Ensure proper room inventory, rates, and payments handling.

Skills

Leadership

Communication

Understanding of resort financials

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Travel + Leisure Co. is seeking a Guest Services Manager to lead the guest services team at a resort/hotel. The role focuses on delivering exceptional guest experience, supervising staff, and coordinating front office operations.

Responsibilities include staffing, scheduling, budgeting, audits, and ensuring compliance with quality and safety standards. Strong communication and hospitality background required, with 3–5 years in guest services or hotel management.