Guest Services Manager II: Elevate Resort Experience

Travel Leisure Resort Development Inc; Ocean Ridge (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible spending accounts

Life and accident coverage

Disability insurance

Paid time off

Parental leave

401k with employer match

Wellness program

Employee Assistance Program

Wish day to volunteer

Job summary

Travel + Leisure Co. in Florida is seeking a Guest Services Manager to lead the department and deliver exceptional guest experiences for owners and guests.

You will hire, train, and coach staff, manage scheduling and room inventory, ensure correct rates and payments, and maintain compliance with QA, Loss Prevention, and safety standards while collaborating with operations and HOA. This role offers opportunities to drive guest satisfaction and occupancy.

Qualifications

• Management experience in hotel/resort settings required.
• Hospitality customer service experience 3–5 years.
• Strong leadership and communication skills.

Responsibilities

• Oversee all aspects of the Guest Services department.
• Lead, train, and develop guest service associates.
• Manage staffing, scheduling, and front office requirements.
• Oversee room inventory and occupancy targets.
• Ensure accurate rate application and payment processing.
• Lead internal audit, QA, Loss Prevention and safety procedures.
• Monitor group bookings and front desk requirements.
• Uphold guest relations with owners, guests, HOA, and departments.

Skills

Leadership

Communication skills

Understanding of resort financials

MS Excel / Word / Outlook

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Travel + Leisure Co. in Florida is seeking a Guest Services Manager to lead the department and deliver exceptional guest experiences for owners and guests.

You will hire, train, and coach staff, manage scheduling and room inventory, ensure correct rates and payments, and maintain compliance with QA, Loss Prevention, and safety standards while collaborating with operations and HOA. This role offers opportunities to drive guest satisfaction and occupancy.