Guest Services Supervisor - Elevate Guest Experience and Team

DoubleTree by Hilton Tampa Rocky Point Waterfront Hotel; Tampa (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

DoubleTree Tampa Rocky Point Waterfront Hotel is seeking a Guest Service Supervisor to oversee daily guest services operations and guide team members in delivering top-notch hospitality. The role focuses on creating a positive work environment and upholding brand standards.

The supervisor will lead by example, ensure accurate check-ins/outs, and support revenue-generating efforts while maintaining guest satisfaction across all hotel services.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Strong leadership and a professional image.
• Conduct work-related functions in a professional manner.

Responsibilities

• Performs all duties of a Guest Services Representative.
• Registers and processes guests upon arrival and departure.
• Demonstrates and provides exceptional guest service to all hotel guests.
• Demonstrates telephone courtesy and professionalism.
• Maintains personal connections with guests and clients to encourage guest loyalty.
• Assists in supervising guest services department with recruitment, orientation, training and scheduling.
• Uses appropriate selling techniques to maximize revenue and occupancy.
• Demonstrates knowledge of hotel services and local area.
• Assists in reviewing and approving billing accounts and department reporting.
• Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action.
• Maintains clean and professional appearance of public areas and hotel office.

Skills

Interpersonal skills

Communication

Organizational skills

Professionalism under pressure

Leadership

Job description

DoubleTree Tampa Rocky Point Waterfront Hotel is seeking a Guest Service Supervisor to oversee daily guest services operations and guide team members in delivering top-notch hospitality. The role focuses on creating a positive work environment and upholding brand standards.

The supervisor will lead by example, ensure accurate check-ins/outs, and support revenue-generating efforts while maintaining guest satisfaction across all hotel services.