Hotel Front Desk Supervisor - Guest Experience & Ops

Hotel Yountville; Tampa (FL); On-site; USD 42,000 - 62,000; Full time

Job summary

Hilton Westshore in Tampa, FL is seeking a Front Desk Supervisor to lead front desk operations and ensure guest satisfaction. The role involves staffing, training, and supervising front desk agents, with emphasis on accurate MICROS transactions and seamless communication with housekeeping and engineering.

The ideal candidate can remain calm under pressure, work flexible hours, and foster a team environment that delivers memorable guest experiences.

Qualifications

• Ability to calmly work with high demand and upset guests.
• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends and holidays.
• Enjoys working as part of a team to deliver great guest experiences.

Responsibilities

• Ensure proper staffing levels of front desk staff including interviewing, hiring, supervising, and scheduling.
• Understand Front Office roles and duties and perform duties when needed.
• Operate the MICROS system and daily transactions accurately.
• Check AM and PM discrepancy reports.
• Coordinate with Housekeeping and Engineering on guest rooms and maintenance requests.
• Greet guests and handle check-ins/outs promptly and professionally.

Skills

Calm under pressure

Self-initiative

Scheduling flexibility

Team player

Job description

Hilton Westshore in Tampa, FL is seeking a Front Desk Supervisor to lead front desk operations and ensure guest satisfaction. The role involves staffing, training, and supervising front desk agents, with emphasis on accurate MICROS transactions and seamless communication with housekeeping and engineering.

The ideal candidate can remain calm under pressure, work flexible hours, and foster a team environment that delivers memorable guest experiences.