Hotel Front Desk Supervisor - Guest Experience Leader

Murrieta Hot Springs Resort; Tampa (FL); On-site; USD 42,000 - 52,000; Full time

Job summary

Hilton Westshore in Tampa, Florida is seeking a Front Desk Supervisor to lead the front desk team and ensure smooth check-in experiences for guests.

You will oversee staffing, train and schedule front desk agents, and operate the MICROS system with accuracy, handling daily transactions and guest requests.

Ideal candidates communicate clearly, stay calm under pressure, and collaborate with housekeeping and engineering to deliver exceptional service at all hours.

Qualifications

• Ability to calmly work with high demand and/or upset guests
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
• Physical Requirements (In-Office Role)
• Ability to work in a standard office environment.
• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Responsibilities

• Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
• Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time.
• Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
• Accurately check AM and PM discrepancy reports.
• Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs. Efficiently process guest requests to the appropriate departments
• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs.

Skills

Staff supervision

Customer service

Team collaboration

Multitasking

Problem solving

Communication

MICROS system

Tools

MICROS system

Job description

Hilton Westshore in Tampa, Florida is seeking a Front Desk Supervisor to lead the front desk team and ensure smooth check-in experiences for guests.

You will oversee staffing, train and schedule front desk agents, and operate the MICROS system with accuracy, handling daily transactions and guest requests.

Ideal candidates communicate clearly, stay calm under pressure, and collaborate with housekeeping and engineering to deliver exceptional service at all hours.