Morning Restaurant Server – Guest Experience Specialist

DoubleTree by Hilton Tampa Rocky Point Waterfront Hotel; Tampa (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

DoubleTree by Hilton Tampa Rocky Point Waterfront Hotel is seeking a guest services associate to deliver outstanding service from early morning hours. You will greet guests, take orders, present menus, and assist with room service as needed.

Responsibilities include staying informed on menu specials, ensuring age verification for alcohol as required, coordinating with kitchen, and maintaining safety and cleanliness standards across the department.

Qualifications

• Strong communication and interpersonal skills.
• Ability to handle stressful situations with poise and professionalism.
• Conduct work-related functions in a professional manner.

Responsibilities

• Provide exceptional guest service and address inquiries promptly.
• Present menus and inform guests of current specials and promotions.
• Verify age requirements for purchase of alcohol as needed.
• Maintain updated knowledge of menu options, preparation methods and ingredients.
• Communicate orders to the kitchen promptly and accurately.
• Attend to guests and anticipate additional needs or concerns.
• Clear used dishes and deliver room service orders as needed.
• Assist in maintaining safety policies and department cleanliness.
• Support team members and other departments to improve operational efficiency.

Skills

Communication

Interpersonal skills

Stress management

Job description

DoubleTree by Hilton Tampa Rocky Point Waterfront Hotel is seeking a guest services associate to deliver outstanding service from early morning hours. You will greet guests, take orders, present menus, and assist with room service as needed.

Responsibilities include staying informed on menu specials, ensuring age verification for alcohol as required, coordinating with kitchen, and maintaining safety and cleanliness standards across the department.