Guest Services Supervisor

DoubleTree by Hilton Tampa Rocky Point Waterfront Hotel; Tampa (FL); On-site; USD 42,000 - 64,000; Full time

Job summary

DoubleTree Tampa Rocky Point Waterfront Hotel is seeking a Guest Service Supervisor to oversee daily guest services operations and guide team members in delivering top-notch hospitality. The role focuses on creating a positive work environment and upholding brand standards.

The supervisor will lead by example, ensure accurate check-ins/outs, and support revenue-generating efforts while maintaining guest satisfaction across all hotel services.

Qualifications

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to handle stressful situations with poise and professionalism.
• Strong leadership and a professional image.
• Conduct work-related functions in a professional manner.

Responsibilities

• Performs all duties of a Guest Services Representative.
• Registers and processes guests upon arrival and departure.
• Demonstrates and provides exceptional guest service to all hotel guests.
• Demonstrates telephone courtesy and professionalism.
• Maintains personal connections with guests and clients to encourage guest loyalty.
• Assists in supervising guest services department with recruitment, orientation, training and scheduling.
• Uses appropriate selling techniques to maximize revenue and occupancy.
• Demonstrates knowledge of hotel services and local area.
• Assists in reviewing and approving billing accounts and department reporting.
• Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action.
• Maintains clean and professional appearance of public areas and hotel office.

Skills

Interpersonal skills

Communication

Organizational skills

Professionalism under pressure

Leadership

Job description

Description

The DoubleTree Tampa Rocky Point Waterfront Hotel has an open position for a Guest Service Supervisor.

The Guest Services Supervisor assists in supervising guest services operations and team members. The Guest Services Supervisor is responsible for establishing a positive work environment, delivering exceptional guest service and administering policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities

• Performs all duties of a Guest Services Representative
• Registers and processes guests upon arrival and departure
• Demonstrates and provides exceptional guest service to all?hotel?guests
• Demonstrates telephone courtesy and professionalism
• Maintains personal connections with guests and clients to encourage guest loyalty
• Assists in supervising guest services department with efforts relating to recruitment, orientation, training and scheduling
• Uses appropriate selling techniques to maximize revenue and occupancy
• Demonstrates a working knowledge of all services and facilities of the hotel and local area
• Assists in reviewing and approving billing accounts and department reporting
• Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
• Maintains clean and professional appearance of?public areas and hotel office?
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• Strong interpersonal and communication skills
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and professionalism
• Strong leadership and a professional image
• Conduct work-related functions in a professional manner