Guest Services Supervisor: Elevate Guest Experience

Hilton Tempo Nashville; Nashville (TN); On-site; USD 40,000 - 50,000; Full time

Job summary

Hilton Tempo Nashville seeks a Guest Services Supervisor to lead daily front desk operations, ensuring smooth check-in/check-out and upholding exceptional guest service. The role supports and guides front desk staff while maintaining a welcoming lobby environment.

Ideal candidates have 1–2 years of hotel front desk or supervisory experience, knowledge of hotel systems, and strong leadership and communication skills. Weekend and holiday shifts are required in this dynamic hotel setting.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera) a plus.
• Strong leadership and communication skills.

Responsibilities

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

Skills

Leadership

Guest service

Communication

Problem solving

Multitasking

Cash handling

Front desk procedures

Education

High school diploma

Tools

OnQ

Opera

Microsoft Office

Job description

Hilton Tempo Nashville seeks a Guest Services Supervisor to lead daily front desk operations, ensuring smooth check-in/check-out and upholding exceptional guest service. The role supports and guides front desk staff while maintaining a welcoming lobby environment.

Ideal candidates have 1–2 years of hotel front desk or supervisory experience, knowledge of hotel systems, and strong leadership and communication skills. Weekend and holiday shifts are required in this dynamic hotel setting.