Guest Services Agent

HRI Hospitality; Nashville (TN); On-site; USD 26,000 - 36,000; Full time

Job summary

Hilton Tempo in Nashville is seeking a friendly Guest Services Agent to warmly welcome guests, check in/out, and respond to guest needs, delivering a positive stay experience in a vibrant urban setting near Music Row.

The role emphasizes strong communication, multitasking, and teamwork with housekeeping and maintenance. Education: high school diploma preferred; hospitality or customer service experience is a plus; familiarity with hotel PMS is helpful.

Qualifications

• High school diploma preferred.
• Hospitality or customer service experience preferred.
• Experience with hotel PMS is a plus.

Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries and requests promptly.
• Handle payments, room assignments, and reservation changes.
• Communicate with housekeeping and maintenance for timely service.
• Maintain a clean front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

Skills

Customer service

Multitasking

Data entry

Problem solving

Professional demeanor

Education

HS diploma

Tools

Property Management System (PMS)

Job description

306 rooms | 12,000 sq. ft. meeting/event space

Amenities: multiple on-site restaurants, unique social lounge, roof-top outdoor pool with bar, fitness center, concierge.

With a modern, lifestyle focus in the heart of Nashville, Hilton Tempo offers an engaging environment for hospitality professionals who thrive on energetic guest experiences and creative operational challenges. Located near Music Row and within walking distance of the city’s vibrant entertainment, dining, and cultural scene, the hotel provides a dynamic urban setting where leaders can shape memorable stays for both business and leisure travelers.

The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.

JOB DESCRIPTION

Job Title : Guest Services Agent

Department: Front Office

Supervision Exercised: NONE

Supervision Received: Front Office Supervisor and Front Office Manager

MINIMUM REQUIREMENTS

Education

• High school diploma preferred.

Experience

• Previous hospitality or customer service experience preferred.
• Experience with hotel Property Management Systems (PMS) a plus.

Skills and Knowledge

• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.
• Basic computer and data-entry proficiency.
• Problem-solving and conflict-resolution ability.
• Professional, friendly, and welcoming demeanor.

Job Duties and Responsibilities

• Greet, register, and check guests in/out efficiently and courteously.
• Respond to guest inquiries, requests, and concerns promptly and professionally.
• Handle payments, room assignments, and reservation changes accurately.
• Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
• Maintain a clean and organized front desk and lobby area.
• Willingness to work varied shifts, including weekends and holidays.

HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job-related requirements_._