Guest Services Supervisor

Hilton Tempo Nashville; Nashville (TN); On-site; USD 40,000 - 50,000; Full time

Job summary

Hilton Tempo Nashville seeks a Guest Services Supervisor to lead daily front desk operations, ensuring smooth check-in/check-out and upholding exceptional guest service. The role supports and guides front desk staff while maintaining a welcoming lobby environment.

Ideal candidates have 1–2 years of hotel front desk or supervisory experience, knowledge of hotel systems, and strong leadership and communication skills. Weekend and holiday shifts are required in this dynamic hotel setting.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of hotel front desk or supervisory experience preferred.
• Knowledge of hotel systems (OnQ, Opera) a plus.
• Strong leadership and communication skills.

Responsibilities

• Supervise and assist Guest Service Agents with daily front desk operations.
• Greet guests warmly and ensure a smooth check-in and check-out process.
• Handle guest concerns promptly and professionally to ensure satisfaction.
• Support training and development of front desk staff.
• Monitor accuracy of cash handling, billing, and shift reports.
• Coordinate with Housekeeping and Maintenance to ensure room readiness.
• Maintain a clean, welcoming, and organized front desk and lobby area.
• Enforce company policies, safety, and brand standards.
• Perform additional duties as assigned by management.

Skills

Leadership

Guest service

Communication

Problem solving

Multitasking

Cash handling

Front desk procedures

Education

High school diploma

Tools

OnQ

Opera

Microsoft Office

Job description

306 rooms | 12,000 sq. ft. meeting/event spaceAmenities: multiple on-site restaurants, unique social lounge, roof-top outdoor pool with bar, fitness center, concierge.With a modern, lifestyle focus in the heart of Nashville, Hilton Tempo offers an engaging environment for hospitality professionals who thrive on energetic guest experiences and creative operational challenges. Located near Music Row and within walking distance of the city’s vibrant entertainment, dining, and cultural scene, the hotel provides a dynamic urban setting where leaders can shape memorable stays for both business and leisure travelers.The Guest Services Supervisor assists with overseeing front desk operations, ensuring a smooth check-in and check-out process, and maintaining exceptional guest service standards. This role provides support and guidance to front desk staff, promotes teamwork, and ensures a positive guest experience throughout their stay.JOB DESCRIPTIONJob Title: Guest Services SupervisorDepartment: Front OfficeSupervision Exercised: Guest Services AgentSupervision Received: Assistant Guest Services Manager / Director of RoomsMINIMUM REQUIREMENTSEducationHigh school diploma or equivalent required.Experience1–2 years of hotel front desk or supervisory experience preferred.Knowledge of hotel systems (OnQ, Opera, or similar) a plus.Prior supervisory or team lead experience preferred.Skills and KnowledgeStrong leadership and communication skills.Excellent guest service and problem-solving abilities.Ability to multitask and remain professional under pressure.Proficient in Microsoft Office (Outlook, Word, Excel).Knowledge of cash handling and front desk procedures.Flexibility to work various shifts, including weekends and holidays.JOB DUTIESSupervise and assist Guest Service Agents with daily front desk operations.Greet guests warmly and ensure a smooth check-in and check-out process.Handle guest concerns promptly and professionally to ensure satisfaction.Support training and development of front desk staff.Monitor accuracy of cash handling, billing, and shift reports.Coordinate with Housekeeping and Maintenance to ensure room readiness.Maintain a clean, welcoming, and organized front desk and lobby area.Enforce company policies, safety, and brand standards.Perform additional duties as assigned by management.HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.