Guest Services Supervisor & Driver — Seasonal Travel Perks

Princess Cruises and Holland America Line; Alaska; On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Free cruise after first season

Referral program

Experience of a lifetime

Rewards & Incentives

Community Service

Employee Activities

Job summary

Princess Cruises and Holland America Line seeks a Supervisor, Guest Services (Driver) for Kenai Princess Wilderness Lodge. The role leads a driver team, trains on certification, and ensures exceptional guest service while coordinating with departments and vendors.

Responsibilities include managing bookings and payments, transporting guests to excursions, and maintaining records per company policies. Requires CDL Class B, DOT medical, and US work eligibility.

Qualifications

• Valid Commercial Driver’s License, Class B with air brake endorsement.
• Must pass a Department of Transportation physical and drug screen.
• Minimum age of 21 years to operate a company vehicle.
• Must pass a pre-employment background check.
• Minimum age of 18 years to reside in company housing, where available.
• Must be eligible to work in the United States; Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Responsibilities

• Provides training for driver training certification programs including classroom training and behind-the-wheel training.
• Communicates and coordinates with multiple departments and third-party vendors to process requests and accommodations.
• Apply knowledge of company products, tours, services, and operations for guests and employees to enhance the vacation and work experience.
• Monitor bookings, take payment and process refunds for hotel rooms, amenities, and tours; oversee daily sales and accounting duties.
• Transports guests to and from excursions.
• Maintain records, reports, logs, and files in accordance with company policies and guidelines.
• Answer and redirect telephone calls; greet and interact with guests at the desk or designated areas.
• Monitor alarm panel and communicate with guests, employees, security, and management in emergencies.

Skills

CDL Class B

Air brake endorsement

DOT physical

Background check

Work eligibility US

Lifting 50 lbs

Time management

Teamwork

Independent work

Job description

Princess Cruises and Holland America Line seeks a Supervisor, Guest Services (Driver) for Kenai Princess Wilderness Lodge. The role leads a driver team, trains on certification, and ensures exceptional guest service while coordinating with departments and vendors.

Responsibilities include managing bookings and payments, transporting guests to excursions, and maintaining records per company policies. Requires CDL Class B, DOT medical, and US work eligibility.