Guest Services Supervisor - Seasonal Travel & Cruise Perks

Princess Cruises and Holland America Line; Anchorage (AK); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free cruise after first season

Referral program

Team events

Job summary

Princess Cruises and Holland America Line seeks a Supervisor, Guest Services - Luggage w/CDL in Anchorage to lead the guest services desk operations during the season. You will train staff, manage guest interactions, and coordinate with other departments to ensure smooth service.

You will oversee daily sales, accounting procedures, and uphold company policies while delivering exceptional guest experiences in a fast-paced environment.

Qualifications

• Three (3) years of experience in positions involving customer service operations preferred.

Responsibilities

• Supervise, train, and give regular performance guidance to reporting staff.
• Provide excellent customer service and analyze guest situations, investigate problems, and determine solutions within company policies, procedures, and guidelines.

Skills

Customer service operations

Staff training

POS systems

Driver's license

CDL

Physical ability

Teamwork

Communication

Tools

POS systems

Job description

Princess Cruises and Holland America Line seeks a Supervisor, Guest Services - Luggage w/CDL in Anchorage to lead the guest services desk operations during the season. You will train staff, manage guest interactions, and coordinate with other departments to ensure smooth service.

You will oversee daily sales, accounting procedures, and uphold company policies while delivering exceptional guest experiences in a fast-paced environment.