Supervisor, Guest Services (Driver)

Princess Cruises and Holland America Line; Alaska; On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Free cruise after first season

Referral program

Experience of a lifetime

Rewards & Incentives

Community Service

Employee Activities

Job summary

Princess Cruises and Holland America Line seeks a Supervisor, Guest Services (Driver) for Kenai Princess Wilderness Lodge. The role leads a driver team, trains on certification, and ensures exceptional guest service while coordinating with departments and vendors.

Responsibilities include managing bookings and payments, transporting guests to excursions, and maintaining records per company policies. Requires CDL Class B, DOT medical, and US work eligibility.

Qualifications

• Valid Commercial Driver’s License, Class B with air brake endorsement.
• Must pass a Department of Transportation physical and drug screen.
• Minimum age of 21 years to operate a company vehicle.
• Must pass a pre-employment background check.
• Minimum age of 18 years to reside in company housing, where available.
• Must be eligible to work in the United States; Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Responsibilities

• Provides training for driver training certification programs including classroom training and behind-the-wheel training.
• Communicates and coordinates with multiple departments and third-party vendors to process requests and accommodations.
• Apply knowledge of company products, tours, services, and operations for guests and employees to enhance the vacation and work experience.
• Monitor bookings, take payment and process refunds for hotel rooms, amenities, and tours; oversee daily sales and accounting duties.
• Transports guests to and from excursions.
• Maintain records, reports, logs, and files in accordance with company policies and guidelines.
• Answer and redirect telephone calls; greet and interact with guests at the desk or designated areas.
• Monitor alarm panel and communicate with guests, employees, security, and management in emergencies.

Skills

CDL Class B

Air brake endorsement

DOT physical

Background check

Work eligibility US

Lifting 50 lbs

Time management

Teamwork

Independent work

Job description

Supervisor, Guest Services (Driver)

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Kenai Princess Wilderness Lodge

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation. The Tour Desks are the greeters, problem-solvers, and sales force of all that is the location where you work. As the Guest Services Supervisor, you and your team provide excellent service; apply knowledge of company products, optional tours, services, local information, policies, procedures, and guidelines to assist guests and employees; and support the overall goals of the company as you provide the best experience possible for our visitors. Be part of the team who shares their backyard with guests. Live a summer of adventure and memories, creating and your own and those for others.

RESPONSIBILITIES

• Provides training for driver training certification programs including classroom training and behind-the-wheel training.
• Communicates and coordinates with multiple departments and third-party vendors in a friendly and professional manner to process requests and accommodations.
• Apply knowledge of company products, tours, services, and operations for guests and employees to enhance the vacation and work experience.
• Monitor bookings take payment and process refunds for hotel rooms, amenities, and tours. Oversees daily sales and completes accounting duties.
• Transports guests to and from excursions.
• Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
• Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas.
• Monitor alarm panel and communicate with guests, employees, security, and management in the event of an emergency.

REQUIREMENTS

• Valid Commercial Driver’s License, Class B with air brake endorsement (not revoked or suspended) with fewer than three moving violations.
• Must be able to pass a Department of Transportation physical and drug screen.
• Minimum age of 21 years is required to operate a company vehicle.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Must be able to lift 50 lbs.
• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.