Guest Services Driver

Princess Cruises and Holland America Line; Alaska; On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Free cruise after first season

Referral rewards

Employee activities

Job summary

Princess Cruises and Holland America Line seeks a Guest Services Driver at Kenai Princess Wilderness Lodge for the summer season. You will greet guests, assist with bookings, take payments, and coordinate with departments to ensure memorable guest experiences.

The role requires a valid Class B CDL with air brake endorsement, the ability to pass a DOT physical and background check, and the stamina to stand for long periods.

Qualifications

• Minimum age of 21 to operate a company vehicle.
• Valid Commercial Driver’s License, Class B with air brake endorsement.
• Must pass Department of Transportation physical and drug screen.
• Must pass a pre-employment background check.

Responsibilities

• Communicates and coordinates with multiple departments and third-party vendors in a friendly and professional manner to process requests and accommodations.
• Apply knowledge of company products, tours, services, and operations for guests and employees to enhance the vacation and work experience.
• Create bookings, take payment, and process refunds for hotel rooms, amenities, and tours.
• Transports guests to and from excursions.
• Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
• Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas.
• Keep work areas organized, clean, and sanitized.

Skills

Customer service

Communication

Time management

Teamwork

Multitasking

Job description

Guest Services Driver

Department: Guest Services

Employment Type: Seasonal - Full Time

Location: Kenai Princess Wilderness Lodge

Description

Service Excellence. Performance. Integrity. Teamwork. Consistency. Innovation.

The Guest Service Representatives are the greeters, problem-solvers, and sales force of all that is the location where you work. You provide excellent service; apply knowledge of company products, optional tours, services, local information, policies, procedures, and guidelines to assist guests and employees; and support the overall goals of the company as you provide the best experience possible for our visitors. Be part of the team who shares their backyard with guests. Live a summer of adventure and memories, both creating your own and those for others.

RESPONSIBILITIES

• Communicates and coordinates with multiple departments and third-party vendors in a friendly and professional manner to process requests and accommodations.
• Apply knowledge of company products, tours, services, and operations for guests and employees to enhance the vacation and work experience.
• Create bookings, take payment, and process refunds for hotel rooms, amenities, and tours. Processes daily sales and completes accounting duties.
• Transports guests to and from excursions.
• Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
• Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas.
• Keep work areas organized, clean, and sanitized.

REQUIREMENTS

• Minimum age of 21 years required to operate a company vehicle.
• Valid Commerical Driver’s License, Class B with air brake endorsement (not revoked or suspended) with fewer than three moving violations
• Must be able to pass a Department of Transportation physical and drug screen.
• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

KNOWLEDGE, SKILLS, & ABILITIES

• Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment.
• Ability to work in a fast-paced environment with multiple tasks and external influences.
• Ability to work independently with minimal supervision while achieving daily goals.
• Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards.
• Ability to stand/walk/work on feet for a minimum of 8 hours per day.

Benefits

• Travel - FREE CRUISE AFTER YOUR FIRST SEASON!
• Reward for Referral Program
• Experience – Of a lifetime!
• Rewards & Incentives
• Community Service
• Employee Activities
• Professional Growth

HAP Alaska Yukon is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status.