Seasonal Guest Services Manager – Free Cruise

Princess Cruises and Holland America Line; Alaska; On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Travel - FREE CRUISE AFTER YOUR FIRST?

Referral Program

Experience – Of a lifetime!

Rewards & Incentives

Community Service

Employee Activities

Professional Growth

Job summary

Princess Cruises and Holland America Line is seeking a Guest Services Manager for Kenai Princess Wilderness Lodge. This seasonal full-time role leads the Guest Services division, develops procedures, and coordinates Passenger Services programs to enhance guest satisfaction and drive sales while ensuring compliance with company policies and applicable laws.

Responsibilities include supervising staff, monitoring service performance, preparing reports, assisting in budgeting, and aligning

Qualifications

• Bachelor’s degree or equivalent work experience.
• Four years of progressive customer service roles.
• Demonstrated supervisory experience in a business environment.
• Proficiency with computer applications and reservations systems.
• Ability to pass a pre-employment background check.
• Must be eligible to work in the United States and reside where housing is available.

Responsibilities

• Manage the division’s passenger services activities and operations.
• Monitor trends to identify trends, make recommendations, amend, and implement procedures to increase sales and meet customer satisfaction goals.
• Develop and implement departmental procedures and policies within established Company guidelines.
• Apply knowledge of Company policies, procedures, customer service, sales, and operations.
• Participate in the planning, development, and coordination of passenger services activities and programs; monitors, evaluates, and makes recommendations to increase sales and meet customer satisfaction goals and objectives.
• Prepare reports and analysis and monitor’s department’s performance against established goals and objectives.
• Assist in annual budget preparation and presentation.
• Responsible for the employment, supervision, performance management, salary administration, discipline, and training of directly assigned personnel

Skills

Customer service

Supervisory experience

US work eligibility

Communication skills

Education

Bachelor's degree or equivalent

Tools

Reservations systems

Computer software

Job description

Princess Cruises and Holland America Line is seeking a Guest Services Manager for Kenai Princess Wilderness Lodge. This seasonal full-time role leads the Guest Services division, develops procedures, and coordinates Passenger Services programs to enhance guest satisfaction and drive sales while ensuring compliance with company policies and applicable laws.

Responsibilities include supervising staff, monitoring service performance, preparing reports, assisting in budgeting, and aligning