Guest Services Pro — Seasonal with Travel Perks

Princess Cruises and Holland America Line; Alaska; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free cruise after first season

Referral program

Professional growth

Job summary

Princess Cruises and Holland America Line is seeking a Guest Services Agent at Denali Princess Wilderness Lodge for the busy summer season. You will greet guests, handle inquiries, assist with bookings, and ensure a memorable stay while representing the brand at one of its Alaska locations.

This seasonal full-time role requires a customer-focused mindset, strong teamwork, and the ability to work in a fast-paced hospitality environment.

Qualifications

• Must pass a pre-employment background check.
• Minimum age of 18 years is required to reside in company housing, where available.
• Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status).

Responsibilities

• Provide excellent customer service and analyze guest situations, investigate problems and determine solutions within company policies, procedures, and guidelines.
• Communicates and coordinates with multiple departments in a friendly and professional manner to process requests and accommodations.
• Apply knowledge of company products, tours, services, and operations for guests and employees to enhance the vacation and work experience.
• Create bookings, take payment, and process refunds for hotel rooms, amenities, and tours.
• Processes daily sales and completes accounting duties.
• Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
• May deliver messages, and amenities, assist with luggage and run errands based on guest and company needs.
• Participate in generating sales for tours, retail, restaurant, amenities, and hotel rooms at designated locations.
• Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas.
• Monitor alarms and communicate with guests, employees, security, management, and emergency personnel in the event of urgent and/or emergent medical and non-medical incidents on property.
• Keep work areas organized, clean, and sanitized.

Job description

Princess Cruises and Holland America Line is seeking a Guest Services Agent at Denali Princess Wilderness Lodge for the busy summer season. You will greet guests, handle inquiries, assist with bookings, and ensure a memorable stay while representing the brand at one of its Alaska locations.

This seasonal full-time role requires a customer-focused mindset, strong teamwork, and the ability to work in a fast-paced hospitality environment.