Guest Services Driver: Free Cruise After First Season

Princess Cruises and Holland America Line; Alaska; On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Free cruise after first season

Referral rewards

Employee activities

Job summary

Princess Cruises and Holland America Line seeks a Guest Services Driver at Kenai Princess Wilderness Lodge for the summer season. You will greet guests, assist with bookings, take payments, and coordinate with departments to ensure memorable guest experiences.

The role requires a valid Class B CDL with air brake endorsement, the ability to pass a DOT physical and background check, and the stamina to stand for long periods.

Qualifications

• Minimum age of 21 to operate a company vehicle.
• Valid Commercial Driver’s License, Class B with air brake endorsement.
• Must pass Department of Transportation physical and drug screen.
• Must pass a pre-employment background check.

Responsibilities

• Communicates and coordinates with multiple departments and third-party vendors in a friendly and professional manner to process requests and accommodations.
• Apply knowledge of company products, tours, services, and operations for guests and employees to enhance the vacation and work experience.
• Create bookings, take payment, and process refunds for hotel rooms, amenities, and tours.
• Transports guests to and from excursions.
• Maintain records, reports, logs, and files in accordance with company policies, procedures, and guidelines.
• Answer and re-direct telephone calls as needed; greet and interact with guests at the desk or designated areas.
• Keep work areas organized, clean, and sanitized.

Skills

Customer service

Communication

Time management

Teamwork

Multitasking

Job description

Princess Cruises and Holland America Line seeks a Guest Services Driver at Kenai Princess Wilderness Lodge for the summer season. You will greet guests, assist with bookings, take payments, and coordinate with departments to ensure memorable guest experiences.

The role requires a valid Class B CDL with air brake endorsement, the ability to pass a DOT physical and background check, and the stamina to stand for long periods.