Guest Services Supervisor: 24/7 World‑Class Hospitality

Aramark; High Point (NC); Vor Ort; USD 45.000 - 56.000; Vollzeit

Zusammenfassung

Aramark is seeking a Guest Services Supervisor to oversee the guest services department at the conference center under the Guest Service Manager. You will coordinate front desk operations, lead staff, and ensure a positive guest experience.

Responsibilities include supervising 24/7 coverage, training employees, coordinating registrations and transportation, and upholding safety and service standards. The role emphasizes leadership, teamwork, and exceptional guest relations.

Qualifikationen

• Requires a positive attitude and strong work ethic.
• Proficient with personal computers and standard software.
• Experience across guest services functions.
• Ability to lead, motivate, and communicate effectively.
• Strong organizational abilities.
• Two years in hospitality services or similar supervision preferred.
• Must read, write, and speak English clearly.

Aufgaben

• Supervises Guest Services Support Staff for 24/7 coverage.
• Coordinates registration functions and transportation for guests.
• Trains Front Desk/Concierge staff using Aramark-approved programs.
• Oversees front desk and Concierge tasks for world-class service.
• Manages check-in/out processes and Lobby Ambassador program.
• Assists guests, handles inquiries, and follows up on concerns promptly.
• Maintains supplies and inventory for daily operations.
• Ensures proper safety procedures and emergency protocols are followed.

Kenntnisse

Positive attitude

PC literacy

Guest services experience

Leadership communication

Organizational skills

Hospitality experience preferred

English proficiency

Jobbeschreibung

Aramark is seeking a Guest Services Supervisor to oversee the guest services department at the conference center under the Guest Service Manager. You will coordinate front desk operations, lead staff, and ensure a positive guest experience.

Responsibilities include supervising 24/7 coverage, training employees, coordinating registrations and transportation, and upholding safety and service standards. The role emphasizes leadership, teamwork, and exceptional guest relations.