Front Desk Supervisor - William F. Bolger Center

Aramark Corporation; Potomac (MD); On-site; USD 32,000 - 45,000; Full time

Job summary

Aramark Corporation is seeking a Guest Services Supervisor to work under the direction of the Guest Service Manager. You will coordinate Guest Services at the conference center to ensure staff and guests experience a positive impression of the facility.

Key duties include supervising support staff 24/7, coordinating registration and transportation for all guests, training Front Desk/Concierge personnel, and overseeing check-in/out, lobby ambassador programs, and PBX operations.

Qualifications

• Positive attitude, strong work ethic, and commitment to world-class service.
• Strong knowledge of personal computers.
• Experience in all facets of guest services.
• Ability to lead, motivate, and communicate effectively.
• Strong organizational abilities.
• Two years in hospitality services or similar environment.
• Must read, write, and speak English.

Responsibilities

• Supervise guest services staff to ensure 24/7 coverage.
• Coordinate registration and transportation for all guests.
• Train Front Desk/Concierge personnel per Aramark programs.
• Oversee lobby and concierge tasks for world-class service.
• Manage check-in/check-out, guest orientation, and PBX operations.
• Handle guest mail, messages, and deliveries.
• Coordinate guest transportation reservations and rely on the property management system.
• Design and implement training for daily duties, safety, and policies.
• Order, store, and inventory supplies for daily operations.
• Communicate with all departments to ensure seamless guest experience.
• Establish and follow emergency procedures.
• Perform other duties as assigned by Guest Services Manager.

Skills

Positive attitude

Strong work ethic

Computer literacy

Leadership and communication

Organizational skills

English proficiency

Job description

Job Description

Under the direction of the Guest Service Manager, the Guest Services Supervisor is responsible for the work that is carried out within the Guest Services Department. Coordinates Guest Services at the conference center so that staff members and guests experience a positive impression of the facility.

Compensation Data

COMPENSATION: The Hourly rate for this position is $28.00 to $28.00. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.

BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information about Aramark benefits, click here Aramark Careers - Benefits & Compensation

There is no predetermined application window for this position, the position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.

Job Responsibilities

• Supervises Guest Services Support Staff in providing 24 hours a day, 7 days a week coverage.
• Coordinates registration functions and transportation for all guests.
• Trains Front Desk/Concierge personnel by utilizing training programs established in conjunction with Aramark, and conference center clients.
• Oversees front desk and concierge's tasks to ensure world class service is provided in the following areas:
  • Check in and check out functions
  • Ensures proper execution of Lobby Ambassador Program.
  • Guest orientation of the local area and the conference center facilities
  • Proper telephone service technique and PBX operation
  • Handling of guest mail, messages and special deliveries
  • Coordinating reservations for guest transportation
  • Full understanding and utilization of the property management system
  • Familiarization with night audit function
• Assisting all guests in any way possible including following up on guest concerns in a timely manner.
• Maintaining a limited supply of sundries and restocks as necessary.
• Issuing and monitoring safe deposit boxes
• Opening and closing of support staff cashier banks.
• Design and implement training programs to ensure that all staff are well-versed in daily job functions, safety awareness, and Aramark policies and procedures.
• Responsible for ordering, storing and inventory of all supplies necessary to perform daily operations.
• Communicate closely with all departments to ensure a seamless guest experience.
• Establish, implement, and follow all emergency procedures.
• Perform any or all other duties as assigned by Guest Services Manager

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

• Requires a positive attitude, strong work ethic, and a commitment to providing world-class service to the client, guests, and co-workers.
• A strong knowledge of personal computers is essential.
• Experience in all facets of providing guest services.
• Must be able to lead, motivate, and communicate effectively with others.
• Strong organizational abilities.
• Preferably two years in hospitality services or like environment performing like duties as Guest Services or Concierge's supervisor.
• Must be able to read, write, and clearly speak English

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.