Guest Services Supervisor

Olympia Hospitality; Virginia Beach (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Guest Services Supervisor to enhance guest experiences at their Virginia Beach location. This role involves overseeing front desk operations, ensuring high guest satisfaction, and providing training to staff. Emphasizing a supportive work environment, the company values continuous improvement and accountability. With competitive pay and comprehensive benefits, this position is ideal for individuals who thrive in a dynamic and customer-focused setting. Join a team that prioritizes your well-being and career growth!

Benefits

Health coverage with up to 80% employer contribution

401K plan with discretionary yearly match

Paid group life insurance

Short-term disability

Robust PTO

7 paid holidays

Earned wage access

Travel discounts

Support programs like EAP

Recovery-friendly workplace

Qualifications

• Minimum of 2 years of customer service experience preferred.
• Knowledge of bookkeeping and audit procedures helpful.

Responsibilities

• Provide friendly, service-oriented interactions with guests and staff.
• Ensure timely and professional handling of messages, packages, and mail.
• Assist in training new and current employees.

Skills

Leadership

Problem-solving

Computer skills

High-level customer service

Effective communication

Attention to detail

Composure under pressure

Education

High school diploma or equivalent

Job description

Join to apply for the Guest Services Supervisor role at Olympia Hospitality

At Olympia Hospitality and the Hyatt Place Virginia Beach Oceanfront, we foster a fun, supportive environment where growth and success are celebrated. Guided by our values of continuous improvement, accountability, concern for others, and trust, we promote a culture of collaboration and integrity. We are looking for passionate and driven individuals to join our team. Apply today and build a career that inspires you!

This position assists the Guest Service Manager in overseeing the safe and efficient operation of the front desk, maximizing profitability, and ensuring high guest satisfaction. Responsibilities include delegating tasks, providing training and support to front desk staff, and ensuring smooth operations.

Starting pay: $18 per hour

Join a Team that Puts Your Well-Being First!

We support our employees both in and out of the workplace, caring about your health, wellness, future, and satisfaction. Benefits include:

• Health coverage with up to 80% employer contribution, dental, vision, FSA, and HSA options.
• 401K plan with discretionary yearly match.
• Paid group life insurance, short-term disability, and optional additional life insurance.
• Robust PTO, 7 paid holidays, and earned wage access.
• Support programs like EAP, sober support network, and recovery-friendly workplace.
• Travel discounts and other property-specific perks.

Responsibilities

• Provide friendly, service-oriented interactions with guests and staff.
• Ensure timely and professional handling of messages, packages, and mail.
• Maintain knowledge of rates, packages, and promotions.
• Assist with emergency procedures and oversee guest check-in/out processes.
• Run room status reports and relay information to relevant departments.
• Monitor hotel security and respond to guest inquiries professionally.
• Assist in training new and current employees, and attend meetings/training as required.

Skills Required

• Leadership, problem-solving, computer skills, high-level customer service, effective communication, ability to follow instructions, learn quickly, attention to detail, and composure under pressure.

Experience / Education

• Minimum of 2 years of customer service experience preferred; knowledge of bookkeeping and audit procedures helpful; high school diploma or equivalent required.

Physical Demands

• Extended walking, standing, and occasional lifting of up to 50 pounds. Reasonable accommodations are available.

Olympia Companies is an equal opportunity employer committed to diversity and inclusion.